To be eligible for a return or refund, your item must be in the same condition in which you received it—unworn, unused, with all original tags, and in its original packaging. You must also provide a valid receipt or proof of purchase. The purchase date should not exceed 15 days.

To initiate a return, please contact us at binimtiazstore@gmail.com. If your return request is approved, we will provide you with complete instructions, including where and how to send your package. Please note that the customer is responsible for the shipping cost when returning the item. Any items sent back without prior approval will not be accepted.

For any return-related queries, you can always reach us at the same email address: binimtiazstore@gmail.com.

Damages & Issues

We kindly request you to inspect your order upon delivery. If the item is defective, damaged, or incorrect, please contact us immediately so we can review the issue and resolve it accordingly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including products damaged due to customer handling unless clear proof is provided that the item was received in a damaged condition.

We do not accept returns or exchanges on:

• Sale items (including seasonal sales such as summer, winter, autumn, Eid promotions, clearance or discounted items, or orders purchased with discount codes)
• Customized or personalized products

Custom-made products designed specifically according to customer requirements are strictly non-refundable and non-returnable.

Exchanges

The quickest way to get a replacement is to return the original item (once approved) and place a new order separately. For exchanges, 35% of the original invoice amount will be charged.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, 30% of the total amount will be deducted, and the remaining balance will be refunded to your original payment method.

Please note that processing times may vary, and it may take 3–12 working days for your bank or payment provider to reflect the refund in your account.